Here is the info from my modem. I'm less than 300 meters (cable) from the DSLAM.
According to the TPG DSLAMs map I'm supposed to be getting around: 15000Kbps to 18000Kbps
Note, tried the usual modem restart, no cigar.
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We'd love to help see the status of your service connection. To better understand the situation, PM us your account details (Username/Customer ID together with he address on file).
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Thanks for sending me your details. We ran initial test to the service it shows that there has been an improvement with the line connection (currently getting 23-24Mbps Sync Speed) for the last 23h 32m.
We recommend to run a speed test (www.speedtest.net) and post the test result on this thread. Let us know should you require further assistance.