TPG Community

Ask, answer and talk about our products

My HUAWEI HG659 modem hasn't auto-updated for daylight savings.

Level 2

My modem hasn't auto-updated for daylight savings, so my parental controls aren't firing on time.   I've rebooted it a couple of times but it's still an hour behind for us here in Adelaide.

4 REPLIES
Moderator

Hi @jlrueda,

 

Welcome to TPG Community!

 

Are you able to send us a private message with your TPG username or customer ID so we can take a look at your account and check if your modem has an updated firmware?

 

Kind regards,
Mc

Level 2

Hi 

 

Thanks for your reply my customer ID.

 

looking forward...

 

cheers 

Moderator

Thank you @jlrueda,

 

We've deleted your account number as this can cause a privacy issue with your account.

 

We'll take a look at your account and give you update once available.

 

Kind regards,

Moderator

Hi @jlrueda,

 

We've pushed the firmware update on your modem and the daylight savings on it should already be updated. Please get back to us if your parental control is still not working.

 

Kind regards,