Hi @dbeastly1 ,
We ran an initial test to the service it seems that was escalated last month occur again. The service was disrupted because another provider took the connection away from us and transferred it to them. This was done on yesterday, October 9. The possible explanations are the following:
In order to restore your service, we will need to retrieve the connection back from the other provider. We will raise this to our Provisioning Team for further handling and investigation. Expect a call from our Provisioning Team within 24-48hrs.
We've seen that you have been in contact with one of our Provisioning Case Manager yesterday and provided the information related to the issue of your service. Further updates will be provided when it's available.
Let us know should you require further assistance.
We chased this to our Provisioning Team and we have confirmed that they received the documentation. This has been forwarded to NBN Co. the service should work within 24-48hrs. Make sure to keep your modem/router turn on and connected.
Let us know how it will go.