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My outgoing emails are received as Spam by others

Shane
Moderator

Hi @cshall5,

Have you receive new updates about the email issues from our Postmaster? If not yet you may contact them via return email or shoot us a PM with the affected e-mail address so we can have this follow up for you. 

Regards,

cshall5
Level 3

When I first raised this, we were also having trouble with gmail and optusnet email addresses. These problems appear to be resolved, leaving only bigpond. I've sent to the postmaster, half a dozen examples of mails to bigpond users, which have either going to junk or seemingly getting lost altogether. (We can received from bigpond ok.) I've recevied a few replies from the postmaster, which aren't really helping to solve the problem. A recent reply was:

"Upon checking our logs, the email was successfully sent to the bigpond users.

If they didn't received it, they need to contact their email provider to check it."  

Yes the email was delivered, but to their junk folder. Our email addresses are in the bigpond users address books. I'm presuming that the emails from the TPG server, must have some sort of attribute that the bigpond end is using to determine that the email is junk. One bigpond user I send to, has both a PC and iPhone, and my mails go to junk on both systems. I will send some more examples to the postmaster, but I'm not seeing any progress after weeks of providing examples.  

cshall5
Level 3

I've just sent 3 more examples to the postmaster.

Shane
Moderator

We'll keep an eye on this thread and let us know the progress of this email issue affecting the service. 

ross51
Level 2

Over the past 6 weeks, some (not all) of my tpg emails are going to the Spam folder of recipients in my contact list. I have been using tpg for the past 25 years and this hasnt happend before. I am using Outlook 2019. Any suggestions as to how this can be fixed.

BasilDV
Moderator

Hi @ross51

 

Your email address might be tagged as Spam by the recipient's email server.

Try to advise the recipients to filter your address on their whitelists for it to direct to their inbox.

 

Let us know how it goes.

 

BasilDV