Welcome to TPG Community!
We have located the account using your community details. We can see that your concern has been escalated to our Engineering Team. The team lodged this to NBN Co. who booked a technician appointment for today, Friday, 14 February 2020, 1:00 PM - 5:00 PM to further investigate the issue.
Our Engineering Team is closely monitoring this and the case engineer will be in touch as soon as a new update becomes available.
Should you have further queries, please let us know. Thank you.