Hi @, 5051176, we apologise for the inconvenience this issue is causing you. We have escalated this to our Provisioning Team and a case manager will contact you within the day to discuss the matter.
Hi I have exactly the same problem.
i have followed all instructions and troubleshooting guides. I have a connection light but no dsl/internet. Have been waiting on the phone for support for an hour, thought I would try here for a better response
Hi @Sengpaolo, we have also located your account using your community details. As per checking, the status of your NBN FTTC service is still awaiting device installation, but if you have plugged in the equipment the way it was instructed here, we will need to have this escalated to our Provisioning Team.
We have advised one of our provisioning case managers to contact you to address the concerns raised.
Let us know via PM should you have a preferred contact number and time.
HI @Sengpaolo, we can see that our Provisioning Team has been in touch and discussed the concerns raised.
As per checking, a technician has been booked to further investigate the issue and further updates will be provided via email as soon as the service activation is completed.
If you have further queries, please let us know.