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NBN Fibre to the Curb (FTTC) Setup Guide

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Moderator

Hi @ssaglia89,

 

Your address is classified by NBN Co. as Service Class 34, which means that it's NBN Fibre to the Curb (FTTC) serviceable and all equipment should be installed, that includes the NBN connection box.

 

In the event that customers are unable to find the NBN Connection box,the issue will be raised to our Provisioning Team and a case manager will be in touch to address the matter.

 

Please await further updates via email or phone call. Thank you.

Level 1b

My partner is on the phone with you and I am sitting in front of PC and modem is next to me. I hope that somebody can check the connection and our modem to fix the internet connection

Level 1a

Hello, 
I have just moved house and have my modem. There is no port in the wall here to plug it in and I need a technician to come out or to have the correct piece of equipment sent out to me. I've attempted to contact you via chat about 8 times since Saturday but we just keep getting kicked off the chat. 

Can someone please help me out. We run our business from home and this is proving very detrimental. 
Account Number: 6172884

Thank you, 

Carly

Level 1c
Unable to connect to internet. Lights flashing on modem but internet light is blacked out. Have changed phone cable, reset modem, says Huawei cable error 8180.
Moderator

Hi @rupeshdubey, while waiting for the NBN FTTC service to be activated, we have managed to get your ADSL connection up and running.

 

We have chased your concern to our Provisioning Team and the case manager will contact you for any additional update.

Moderator

Hi @yulia19, your concern has been escalated to our Engineering Team and an NBN technician has been booked for Thursday, 26 March 2020, 8:00 AM - 12:00 PM. Our Engineering Team is closely monitoring this and the case engineer will be in touch for any additional update.

Level 1b
Hello,
I'm currently having trouble connecting my NBN FTTC. I've followed all instructions provided, however the internet light does not appear green and only two lights on my network connection device appear blue.
Level 2

Hi Manuel and TPG,

I have completed all the above steps and finalised payment etc. Our current installation status is "Your installation is progressing.We’re working hard on getting the service available for you. We'll keep you posted on the progress!". 

 

I am not sure what this means, I have completed all the steps that have been provided. The modem is on but the internet is not connecting. 

Please help as I have been waiting on the phone for 3 hours, and the online chat is broken. 

Level 3

Hi,

What the technician need to do. I thought that for FTTC when is ready then installation of what? isnt installation configuring the modem? I dont understand the need of a technician

Level 1c

Hi 

 

I'm helping my mother connecting to the NBN FTTC from ADSL2.

 

She sign up on the 10th March and has received the NCD & TP LINK router.

 

Got the SMS from TPG to plug in and turn on for awaiting activation. 

 

But the NCD connection light is flashing RED with clicky sound. Tried leaving it on overnight still same issue.

 

Check tpg.com.au/install

Your installation is progressing.
We’re working hard on getting the service available for you. We'll keep you posted on the progress!
 
It has been more than 2 weeks since sign up.

 

Currently the ADSL2 internet still works but the home telephone is not working, and since 25th March internet been dropping.

 

Can TPG please advise on the status of installation?

 

Thank You