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NBN Fibre to the Curb (FTTC) Setup Guide

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Level 2

Exactly my story! They were pushing me to switch right away, forcing me into this situation, and then now that there is corona they seem to have completly given up on following through!

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Level 1b
None of this helps I have tried all the passwords it still wont let me join
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Level 1b
None of the passwords work to connect to the internet
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Moderator

Hi @khantey9,

 

Welcome to the community!

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
 

We have created this article that can guide you on How to Check for NBN Network Outage
 

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.

 

Troubleshooting no internet connection.

 

In this particular case, we've seen that the NBN installation of the service is not yet completed. We'll chase this with our NBN Provisioning Team, updates will be provided when it becomes available.

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.
 

Regards, 

 

Hello,
I'm currently having trouble connecting my NBN FTTC. I've followed all instructions provided, however the internet light does not appear green and only two lights on my network connection device appear blue.
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Level 1c
No internet connection
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Level 2
Hi... I have been struggling the service from tpg.. I keep getting messages saying to connect my hardware. I've done this, but it won't connect, I have tried to chat online, wait 3 hours then the person who is supposed to h et lp me says hi then closes chat. I'm told I will soon be charged for the nbn, but I don't have a connection yet, my modem has been on for weeks now, I have tried different wall plugs, it's all connected right, but nothing is working. This is very frustrating. Please can someone finally help me.??
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Level 3
Check layer 1 (cables)
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Level 2
Is someone going to respond?????
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Level 1c

@paijechu wrote:
Hi... I have been struggling the service from tpg.. I keep getting messages saying to connect my hardware. I've done this, but it won't connect, I have tried to chat online, wait 3 hours then the person who is supposed to h et lp me says hi then closes chat. I'm told I will soon be charged for the nbn, but I don't have a connection yet, my modem has been on for weeks now, I have tried different wall plugs, it's all connected right, but nothing is working. This is very frustrating. Please can someone finally help me.??

same here i have try online Technical Support chat, was transfer to NBN SERVICE DELIVERY team but no reponse on the chat for over 1 hour. Can someone from TPG please let me know what is happening?

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Level 2

Hi TPG. Thanks for the clear instructions, very helpful. I've followed them exactly on recieving my NCD and Wireless modem today, removing our existing ADSL connection along with the line filter/splitter, however it's we've still no connectivity after close to an hour. Both the DLS and link lights have been flickering blue. Is there anything you can do/suggest?