Same thing here. The msg is so misleading, it asks you to connect it to complete the setup. When you do, they tell you it is not installed yet... Why sending the ** message to connect????? I have also been on the phone today with them over an hour, got the exact same response, and they don't even apologise for what they did. And they actually ask me to use my own mobile as a hotspot like this has nothing to do with them, once I force them to fix them over the phone, they promised to have tech to contact me after 3pm, now it's 5.30pm no one has called, instead, I just got another msg to ask me to connect the NBN device and TPG modem. TPG is beyond a joke now. They are definitely the worst when it comes to service. If I don't hear from them and fix the issue before 6pm today, I am cancelling all three TPG services together. They are just a joke. I strongly recommend you to find another provider. They might be all bad, but no one can be worse than TPG!!!