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NBN Fibre to the Curb (FTTC) Setup Guide

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Level 1c

The second symbol on my NBN modem (the one next to the power symbol) keeps flashing and making a ticking noise. Due to this it wont connect the internet. Please help!! 

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Moderator

Hi @gcobb135 


Thanks for your query!


Let me have a look for you, and I will get back to you ASAP.


There is also a new ''TPG Mobile APP'' to help you with various trouble shooting and account issues, via a mobile phone app.
https://www.tpg.com.au/download


Regards,
David_M

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Level 1c

Hi David, 

 

Thank you very much, I look forward to hearing from you soon with a solution!  

 

Georgie 

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Moderator

Hi @gcobb135 

 

There appears to be an issue with NBN and TPG on our systems.

I have forwarded this onto our NBN teams for urgent action. Hopefully we can resolve it within 24hrs.

 

Regards,

David_M

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Level 1c
Hi,

I have received the modem, NCD and the SMS message as described in the guide.

After removing the ADSL2 modem I had, and connecting the NCD to the same phone socket and the modem to it as per the instructions, hours later I still have no internet.

Only the first light on the NCD is solid blue, the second and third blink blue but never get solid, and the fourth never lits up.

My username is davipctpg.

Can you please check why my internet is not working?

Thanks,
Davi
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Moderator

Hi @davipc 

 

 

 

Welcome to TPG Community,

 

Could you PM (Private message) me your customer ID, username, service address or mobile number so I can check the status here.

 

To learn how to send a private message, click here.  

 

 

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Moderator

Hi @davipc 

    Looking at your account now 

Thanks 
Rajen

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Moderator

Hi @davipc 

    I can see there is an issue with NBN network, So we arranged NBN tech to you home. 

 

Appointment time slot: Wednesday, 10 June 2020, 8:00 AM - 12:00 PM

Reason code: BOOKED

Description: The reserved appointment has been confirmed by NBN Co and is now booked.

 

The tech will make sure all working before he leaves, please keep using your old ADSL until that  

 

Thanks 
Rajen 

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Level 1c
Hi Rajen, thank you, I’ll be waiting on Wednesday.

Regarding using the old ADSL2, I tried to do it, the ADSL modem turns on and all needed lights seem to lit up, but there is no Internet.

Regards,
Davi
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Level 1c
Hi, the internet on the old ADSL2 is working again.
I’ll be waiting on Wednesday for the NBN install.

Regards,
Davi