We understand that our NBN Provisioning team has been in touch and an NBN technician visit is booked to finalise the installation/activation of your service.
Further updates will be given by your case manager once available.
Stay safe and have a good day.
Welcome to the Community!
We were able to locate your account using your community details and would like to arrange a call from our NBN Provisioning team to further check the status of the service activation.
Please send me a PM with your preferred time and best number to be contacted tomorrow.
At my previous address I had NBN FTTN and used a different, black NBN box. This worked perfectly with my ASUS RT-AC87U, which is far better than the supplied modem and has 4 powerful antenna which I need for my property.
There are various guides out there that suggest it should work without using the TP Link Archer modem:
However I cannot get it to work.
I need to use my router because I need the more powerful wifi signal, and also because of my NAS configuration. I actually cannot wait to bin the supplied modem, it has been terrible with my ADSL+ connection.
Can someone help me? Can I just use my old NBN box? Or what do I need to configure in the ASUS RT-AC87U to get it working?
Hi @vibe, if you're on NBN FTTN, FTTB, FTTC, HFC and Fixed Wireless service, you need a VDSL2 NBN compatible modem-router, but if you're on NBN FTTP, you can use an NBN compatible router-only device.
You can visit this link to view the general settings : https://www.tpg.com.au/support/nbn/generalsetting
Yeah, as my links show this router is compatible with TPG FTTC without using the supplied TP Link modem.
I just need to know the correct settings. Do I need a username and password under PPoE WAN settings?
Also although i received a message asking me to connect my NBN box, I still don't seem to have a connection.
Please send us a private message with your TPG customer ID, username and complete address so we can take a look at your account and the status of the service installation.
To send a PM, please refer to this link: How do I private message (PM) in the community