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NBN Fibre to the Curb (FTTC) Setup Guide

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Jodrew
Level 2

TPG has moved my service two weeks early.

My current location has lost service and I can't get it back.

My new property has no network connected to the rebuilt house.

They just keep saying connection your modem, to what?

I then receive an email saying my move is ready for the 8th of May?

I also have an email saying they have moved my service.

The ombudsman says nothing will happen to 15th May.

COVID 19, I'm owrking from home and my children start online learning again next week.

What sort of inept stupid company is this? No avenue to talk to anyone? can't even get my service back?

My family is extremely annoyed and I'm just ......!!!!!!!!!!!!

What the hell can be done for a business that treats its customers like this. 

viveksharma2753
Level 2
Hi i am not able to connect.
heydufus
Level 2
Reviewed text message yesterday afternoon, tried to connect when home from work. Only first two blue lights on the NCD.

Tried it again this morning and have left it running for 3hrs still only first two blue lights, can someone please look into this.

View solution in original post

RajenS
Moderator

Hi @viveksharma2753 

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regardsc

RajenS
Moderator

Hi @heydufus 

 

Welcome to TPG Community! Please PM me your TPG username, CID or mobile phone number so I can look at your service.
kind regards

RajenS
Moderator

Hi @heydufus 

  Looking at your account now 

Thanks 

Rajen 

RajenS
Moderator

Hi @heydufus 

I can see the NCD setup failed.
You got only one socket,
NCD connected directly, without any filters, and power and link lights are solid but no DSL or Lan,
we tried multiple resets and different cables.

please leave it another 4 hours if still no joy, keep using your TPG ADSL internet
you will receive a call soon from TPG NBN team, regarding your NBN tech appointment

Thanks
Rajen

 

Tomhau
Level 2
Hi,
We only have one phone line in our home, but the ADSL internet work fine.
Ujwal2037
Level 2
I did follow all the steps and securely plugged in everything in to the device. Its only 2 lights turned green in FTTC. There is no light on internet option in modem. Uuff...
heydufus
Level 2

Yep, it's defintely not working. Guess I'll have to wait on the technician, hopefully that isn't to far away.