The new NBN broadband plan has been working well for a couple of months, but it starts to have dropouts (which was promised not to have such problems once installed) as the previous ADSL2+ plan.
Can someone help, please?
Hi @hzwkule ,
We ran an initial test to your service it shows multiple dropouts and a possible line fault. We will raise this to our Engineering Team for further test and investigation.
Updates will be provided once assessment is done it may take 24-48hrs, you will be notified by one of our Engineers via SMS or Phone call.
Let us know should you require further assistance.