Welcome to the Community!
We were able to locate your account using your community details and tested the line.
There's a possible fault within the NBN network, which needs to be investigated by our Engineers.
An assigned Engineer will be in touch with you within 24 to 48 hours as soon as an update becomes available.
For customers experiencing any issues with their service, we recommend the best thing to do first is check if there's an outage.
Check our Service Status page for any known outages. - https://www.tpg.com.au/support/servicestatus
If you're on NBN, we have created this article that can guide you on How to Check for NBN Network Outage
If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: Troubleshooting No Internet Connection
We have also not detected any signal on your line thus, we have raised the issue to our Engineering Team for further investigation. Please ensure to leave the modem connected and turned on for remote testing purposes.
Updates will be provided via phone call or SMS.
Hi @delightgarage, we have located an account using your community details, but we'd like to make sure that we got the right one. Please send us a private message with your TPG customer ID, username and complete address so we can help get to the bottom of this.
To send a PM, please refer to this link: How do I private message (PM) in the community