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NBN has cut out for last 9 hours and hasn’t reconnected

Level 1

I noticed my NBN connection was not working at 7am this morning. It has not reconnected since then, now it is 4pm. I have tried restarting the modem with no success. There is only two lights on the NBN modem (1 solid light on power, 1 blinking light on download).

i have had to use my mobile internet in the interim. I tried contacting helpdesk by leaving a message, but despite saying you will contact within 4 business hours have hot had a response. Just discovered TPG community and registered to post this.

 

Please help.

 

Thank you

1 REPLY 1
Highlighted
Moderator

Hi @Tahluu,

 

Welcome to the community!

 

I was able to locate your account using your community details. I've seen that you have been in contact with one of our Technicians and discussed details about the known issue in your area that caused no connection. At the moment I noticed that your service has been connected for 18h 28m. I'd like to confirm if the service is now working.

 

Cheers!