NBN not working.

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Level 1d

Basically, the NBN box has the power and optical lights ON. When I connect Exetel modem from WLAN to UNI-D1 (NBN box), those lights do not turn ON, the only lights ON at the modem are Power and WLAN. It looks like the modem does not connect to the NBN box.

 

 

 

 

 

 

Lucky Patcher Kodi nox

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Moderator

Hi @amzounslide95,

 

We'd like to confirm if you're using Exetel modem with TPG service if so, we'd like to help see the status of your conneciton service. Let us know your account details (Username/Customer ID together with the address on file).

 

Cheers!

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Level 1c
Wondering if I will be advised of any billing updates as mentioned previously.
Thanks
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Moderator

Hi @Amanda26,

 

We'll chase this with our Engineers and have them assess the previous case that they've handled.

 

Updates will be given once available.

 

Regards,

BasilDV

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Moderator

Hi @Amanda26,

 

Our Engineers have acknowledged my request and the previous case is being assessed.

 

Further updates will be given as soon as it becomes available.

 

Regards,

BasilDV