Hi @Meganfrance ,
We have identified that the issue is with the network controlled by the NBN co. This unfortunately means only NBN co. technicians have the authority to fix this fault. This has been raised to NBN co. and the earlier appointment Technician visit is Saturday, 27 July 2019, 8:00 AM - 12:00 PM. Confirmation will be sent via SMS.
We apologise for any inconvenience. Let us know should you requrie further assistance.