Welcome to TPG Community!
We apologise for the inconvenience this issue is causing you and we'd like to help get to the bottom of this.
We can see that this has been escalated to our Engineering Team and was lodged to NBN Co.
We will make a follow up and will have the case engineer contact you to discuss the progression of the case.
Should you have a preferred contact number and time, please send it via private message. Thank you.
Hi @aprilpoualii, we can see that our Engineering Team has been in touch with a resolution to the concerns you have raised.
As advised, NBN Technician has repaired the line outside. We have checked the status of your connection and it's working for more than 18 hours now.
Should there be any issues, feel free to drop us a message. Cheers!