No internet

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Level 1c
My NBN has dropped out again
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Level 1c
Where is the chat bot?
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Moderator

Hi @Sophmal,

 

If you're having issues with NBN service, we recommend the best thing to do first is check if there's an outage on the NBN network.
 

We have created this article that can guide you on How to Check for NBN Network Outage
 

If there are no known outages in your area you may perform basic troubleshooting, we did an article that you may find helpful see this link below.

 

Troubleshooting no internet connection
 

In this particular case, we've seen that there has been a recent outage in your area affecting the service not to work which last for 6 hrs, at the moment the service is connected to our network.
 

Should you need further assistance, feel free to search community for help or chat with us at https://www.tpg.com.au/support/contact/  and we'd be glad to assist you.

Regards, 

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Level 1c
No internet connection
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Level 1c

we have no internet 

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Level 1c

yes modem is conected

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Level 1c

done

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Level 1c

yes all cables are now conected

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Level 1c
The modem is in correctly and its on. I'm at home