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Not receiving email from certain senders

lionjimbo
Level 2

Hi,

 

I cannot received certain emails from certain senders eg Woolworths. I have checked on Post Office, my phone, computer. Mails are not going to junk or anywhere else. It seems to be lost in space..

 

I have played around with all the setting in the Post Office. Junk settings are off. 

 

If I use a hotmail account, the emails come through instantly. So the problem is with TPG.

 

Please help as one of the senders I need to do a password reset and their emails are not coming through.

 

Thanks

5 REPLIES 5
luisc
Moderator

Hi lionjimbo,

 

Can I get your CID or username?

I can search and check your account to provide you a proper advice.

 

PM if possible

 

Thanks

 
 
 
 
 
veryidea
Level 2

I have the same issue. My tpg account does not receive emails from one of my microsoft accounts. The Tpg account does recieve emails from other accounts including another microsoft account

Shane
Moderator

Hi @veryidea,

 

Thanks for raising this to us, we'd like to confirm if you have tested checking the emails using our post office

 

To better understand the situation, shoot me a private message with your account details (Username/Customer ID together with the address on file also incldue the affected e-mail address).

 

How do I private message (PM) in the community

 

Regards,

 

 

I have the same issue. My tpg account does not receive emails from one of my microsoft accounts. The Tpg account does recieve emails from other accounts including another microsoft account

veryidea
Level 2

the post office is not getting any emails simce April 28th.

How do I privately message?

 

veryidea
Level 2

hi Shane,

I got an error message saying I've sent too many private messges , when I try to send you a response