Today I was getting awful 4.4Mbps (fast.com) at times and terrible ping spikes (up to 250-500ms, server address was 220.127.116.11; tracert log is below). Gaming is impossible with such unreliable connection. I experienced the problem after 8pm, when I started using it. And it kind of resolved by itself past 9pm. The download speed was between 8 and 14 on difference measurements.
Yesterday it was all good at the same time. Two nights before it was as bad as today. It's like a lottery to me every day. Is this a congestion problem (what other people from Ormond would say)? Can this be looked at and amended?
Tracing route to sy4-sl-a21.fe.core.pw [18.104.22.168]
over a maximum of 30 hops:
1 1 ms 2 ms 2 ms dsldevice.gateway [10.0.0.138]
2 16 ms 18 ms 16 ms 10.20.20.196
3 144 ms 27 ms 27 ms 22.214.171.124
4 33 ms 30 ms 31 ms 203-219-155-1.tpgi.com.au [126.96.36.199]
5 104 ms 32 ms 29 ms syd-apt-ros-crt1-be-10.tpgi.com.au [188.8.131.52]
6 27 ms 29 ms 29 ms syd-gls-har-crt1-he-0-3-0-0.tpgi.com.au [184.108.40.206]
7 32 ms 36 ms 26 ms syd-gls-har-wgw1-be-100.tpgi.com.au [220.127.116.11]
8 27 ms 30 ms 29 ms 203-219-107-194.static.tpgi.com.au [18.104.22.168]
9 * * 28 ms lag41.sclarinte01.aapt.net.au [22.214.171.124]
10 28 ms 27 ms 41 ms 59-100-239-14.syd.static-ipl.aapt.com.au [126.96.36.199]
11 27 ms 27 ms 27 ms ae-5.r00.sydnau04.au.bb.gin.ntt.net [188.8.131.52]
12 * * * Request timed out.
13 38 ms 26 ms 26 ms sy4-sl-a21.fe.core.pw [184.108.40.206
Welcome to the community!
Are you using a desktop or a laptop? I'd like to know if it is connected via LAN or Wireless connection and what particular game(s), software is in-used when latency spikes occur between 8PM.
I was able to locate your account using your community details and ran initial tests; the result shows your service is currently connected for 4weeks 5d 16h 43m, getting a good connection on the line and no line fault are detected.
I refreshed your service connection to our network; I will monitor your connection until tomorrow, let me know if you will still experience latency issues tonight.
Good day! I refreshed your service connection to our network yesterday and now connected and stable for 22h 12m with a good speed on the line. Please confirm if you still having difficulty with latency at night.
Thanks for sending us additional details to your service. I would like to arrange a call from one of our Technicians for further test and investigation. Shoot us your best contact number and preferred time.
We'll wait for your response. Cheers!
One of our Technicians tried to call you yesterday, unfortunately no avail. If you will have a free time today you can reach our Technical support team on this number 13 14 23 option 2. Let me know should you require further help.