Hi @davesday, we can see that our Engineering Team has been in touch and they have booked a TPG technician to further investigate the issue. The team is closely monitoring this and you will be contacted by the case engineer as soon as an update from the technician becomes available.
Feel free to message us here should you have further queries. Thank you.
Just updating about my case. I'm happy to inform that my issue has been resolved, for now. A very friendly tech guy came last Friday and rewired the port/cabling in the basement. The modem is now connected for 2 days 15 hours 53 minutes (as of this morning, 9 Dec 2019) and has no disconnection whatsoever. Error packets remained low during this period and is counting at 85 (UL) and 453 (DL) which is a big improvement compared to last time (in the tens of thousand). Service is running fine throughout the weekend and we experienced no interruptions.
We'll leave it for now and see how it goes for the week. Thank you for your support and also the team at TPG.