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Power Of Attorney/outstanding bill

Edzie
Level 2

Hello, in need of help here.

My father is 88 years old and is showing signs of dementia. I have Power Of Attorney for him, although I haven't lodged it with TPG yet as I was unaware that Dad had an internet service with you.

He rang me to say he had received a bill from TPG Insurance (??) which had been sent to his old address, having recently moved to a retirement village.

1)Can you confirm for me if xxxxx Allan xxxxx of 8 xxxxx St xxxxx D.O.B. 3/xx/xxhas an account with TPG. I cannot find prior records with an account number, my apologies.

2)If he does have an account how do I register my Power Of Attorney to manage his affairs? 
I'm assuming that once my POA is applied I will be able to fix any outstanding bills and change his address.

With thanks, Wayne Edwards.

1 REPLY 1
Shane
Moderator

Hi @Edzie ,

 

Welcome to the community!

 

I would love to help arrange one of our Account Specialists to contact you to check for the account. Shoot me a private message with your account details (Username/Customer ID together with the address on file).

 

How do I private message (PM) in the community 

 

Regards,

 


@Edzie wrote:

Hello, in need of help here.

My father is 88 years old and is showing signs of dementia. I have Power Of Attorney for him, although I haven't lodged it with TPG yet as I was unaware that Dad had an internet service with you.

He rang me to say he had received a bill from TPG Insurance (??) which had been sent to his old address, having recently moved to a retirement village.

1)Can you confirm for me if xxxxx Allan xxxxx of 8 xxxxx St xxxxx D.O.B. 3/xx/xxhas an account with TPG. I cannot find prior records with an account number, my apologies.

2)If he does have an account how do I register my Power Of Attorney to manage his affairs? 
I'm assuming that once my POA is applied I will be able to fix any outstanding bills and change his address.

With thanks, Wayne Edwards.