TPG Community

Get online support

Regular Internet Disconnection

Highlighted
Level 1a

I'm using the nbn50 plan and my house gets disconnected from the Internet and the ip address changes around 9 a.m. or 9 p.m. Yesterday at 9:18 a.m., 8:41 p.m. and today at 8:56 a.m., the Internet connection was lost and the ip address changed. I don't want the Internet to be unavailable for a while or the ip address to be changed. The id of the TPG account I am using is dennisyu65 and I hope you can resolve it quickly.

1 REPLY 1
Highlighted
Moderator

Hi @sjh001111 , we apologise for the inconvenience this has caused you. Please send us a private message with your TPG customer ID, username and complete address so we can pull up the account and help get to the bottom of this.

 

To send a PM, please refer to this link: How do I private message (PM) in the community