Sim Activation

[katesummers]

Hello,

I have recieved an email from TPG saying my sim has been activated however I still cannot revieve messages or make calls.

Please help,

Thanks,

[Shane]

Hi @katesummers,

Welcome to the community!

Does your mobile/smart phone we're able to detect a signal?

You can try to do the following basic troubleshooting:

• Ensure SIM card is properly inserted.
• Re-insert the SIM card.
• Reboot Mobile/Smart phone
• Try different Mobile/Smart phone

Let me know how it will go. In case it does not work I will have to arrange a call from one of our Mobile Technicians.

Feel free to message me your Mobile number associated with the account best contact number and preferred time today.

In case you need a reference. How to send a private message.

Regards,