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Sim Activation

Level 1a

Hello,

 

I have recieved an email from TPG saying my sim has been activated however I still cannot revieve messages or make calls.

 

Please help,

 

Thanks,

 

 

1 REPLY
Moderator

Hi @katesummers,

 

Welcome to the community!

 

Does your mobile/smart phone we're able to detect a signal?

 

You can try to do the following basic troubleshooting:

 

  • Ensure SIM card is properly inserted.
  • Re-insert the SIM card.
  • Reboot Mobile/Smart phone
  • Try different Mobile/Smart phone

Let me know how it will go. In case it does not work I will have to arrange a call from one of our Mobile Technicians.

 

Feel free to message me your Mobile number associated with the account best contact number and preferred time today.

 

In case you need a reference. How to send a private message.

 

Regards,