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TPG consistently cutting out when raining or windy

Riezl
Moderator

Hi @marrow3, we'd like to arrange one of our technical specialists to contact you for further assistance. Please provide us your most convenient time to receive a call tomorrow.

marrow3
Level 2

Still having issues, Around 10 dropouts today alone.

Consistently getting --- Dropouts when it's windy/raining logs below.

 

 

2021-06-10 01:38:14 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:14 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:14 [5] System: EWAN link down
2021-06-10 01:38:16 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:16 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:19 [3] PPP: ppp3 User request
2021-06-10 01:38:19 [3] PPP: ppp3 LCP down
2021-06-10 01:38:19 [4] PPP: ppp3 LCP down
2021-06-10 01:38:19 [6] PPP: ppp3 sent [LCP TermReq id=0x3 "User request"]
2021-06-10 01:38:19 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:19 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:20 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:20 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:20 [6] PPP: ppp3 sent [LCP TermReq id=0x4 "User request"]
2021-06-10 01:38:22 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:22 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:25 [3] PPP: ppp3
2021-06-10 01:38:25 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:25 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:25 [5] VoIP: disable SIP stack due to intf IP is 0.0.0.0
2021-06-10 01:38:26 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:26 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:28 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:28 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:30 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:30 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:32 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:32 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:34 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:34 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:36 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:36 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:38 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:38 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:40 [5] System: EWAN link up 1000 mbps
2021-06-10 01:38:40 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:40 [5] DHCPD: Send OFFER with ip 192.168.1.100

2021-06-10 01:38:42 [6] PPP: ppp3 sent [PADI Host-Uniq(0x00002bff)]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [LCP ConfReq id=0x1 <mru 1480> <magic 0x26d3eae1>]
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [LCP ConfReq id=0x1 <mru 1492> <auth pap> <magic 0xbf120ea5>]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [LCP ConfAck id=0x1 <mru 1492> <auth pap> <magic 0xbf120ea5>]
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [LCP ConfNak id=0x1 <mru 1492>]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [LCP ConfReq id=0x2 <mru 1492> <magic 0x26d3eae1>]
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [LCP ConfAck id=0x2 <mru 1492> <magic 0x26d3eae1>]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [LCP EchoReq id=0x0 magic=0x26d3eae1]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [PAP AuthReq id=0x1 user="" password=<hidden>]
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [LCP EchoRep id=0x0 magic=0xbf120ea5]
2021-06-10 01:38:42 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:42 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [PAP AuthAck id=0x1 ""]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [IPCP ConfReq id=0x1 <addr 0.0.0.0> <ms-dns1 0.0.0.0> <ms-dns2 0.0.0.0>]
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [IPCP ConfReq id=0x1 <addr 10.20.22.15>]
2021-06-10 01:38:42 [6] PPP: ppp3 sent [IPCP ConfAck id=0x1 <addr 10.20.22.15>]
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [IPCP ConfNak id=0x1 <addr 14.203.152.163> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2021-06-10 01:38:42 [6] PPP: ppp3 sent [IPCP ConfReq id=0x2 <addr 14.203.152.163> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2021-06-10 01:38:42 [6] PPP: ppp3 rcvd [IPCP ConfAck id=0x2 <addr 14.203.152.163> <ms-dns1 203.12.160.35> <ms-dns2 203.12.160
2021-06-10 01:38:44 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:44 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:44 [5] VoIP: enable SIP stack due to intf(14.203.152.163) is up.
2021-06-10 01:38:45 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:45 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:45 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:45 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:45 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:45 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:45 [6] VoIP: Register to server address 172.26.0.82:5060
2021-06-10 01:38:46 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:46 [5] DHCPD: Send OFFER with ip 192.168.1.100
2021-06-10 01:38:47 [6] VoIP: get ip(172.26.0.82) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:47 [6] VoIP: get ip(172.26.0.34) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:47 [6] VoIP: get ip(172.26.0.97) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:47 [6] VoIP: get ip(172.26.0.33) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:47 [6] VoIP: get ip(172.26.0.81) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:47 [6] VoIP: get ip(172.26.0.98) for domain(uni-v1.tpg.com.au)
2021-06-10 01:38:48 [5] DHCPD: Recv DISCOVER from 04:5C:06:9E:92:0B
2021-06-10 01:38:48 [5] DHCPD: Send OFFER with ip 192.168.1.100

 

BasilDV
Moderator

Hi @marrow3

 

We apologise for the inconvenience.

We've raised this with our Tech team and someone will be in touch with you today between 5PM - 6PM to further check the service.

 

Let us know if you need further assistance.

BasilDV

marrow3
Level 2

Still having intermittent dropouts while it is raining.

Shane
Moderator

Hi @marrow3

 

I ran an initial test to the service it shows no line fault but there is a series of dropouts on the modem/router's connection to our network.

 

Please confirm your best contact and preferred time tomorrow, we'll have one of our Technicians to contact you for real-time test and investigation.

 

How do I private message (PM) in the community 

 

Regards,

 

 

 

Still having intermittent dropouts while it is raining.

marrow3
Level 2

Never been called by a tech,

You can keep running "initial tests" for 8 months and you'll end up with the same result..

 

Definitely have not been connected for almost a day now as there is constant disconnections during this rainy week. Not sure why I'm even bothering repeating the same words for the past 8 months, genuinely a waste of time at this rate.

 

As per the thread I have created at 23/12/2020

 

For the past few months I've been experiencing drop outs in both lan and wifi every time it starts raining, finishes raining or heavy rain, as well as whenever there is strong wind.

I've called a few times already and keep getting run around in circles, almost had a technician come out but because it was not raining that day the connection was fine and technician appointment was cancelled.

Keep being told the issue will be escalated and nothings being done.

Clearly need someone from NBN to come out and check the connection as this is unbearable to deal with.

 

Technician has come out before and said there was something wrong with cables outside, but never escalated it for whatever reason and we are back at square one with "Quick test to show you have been connected for a day now".

 

Anything to be done, or is the best option to change provider.

BasilDV
Moderator

Hi @marrow3

 

We apologise for the inconvenience.

We've raised this with our Tech team and have someone to call you between 5:30PM - 6:30PM today.

 

BasilDV