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Trouble configuring a new Modem (NBN)

Level 1

Just wondering if anyone can help.

I decided to purchase a new modem ASUS RT-AC58U to replace the Huawei HG659 (by the way Im on NBN HFC)

 

I got a tech guy to try and configure new modem but entering my TPG credentials (username & password) but for some reason it would not accept these Smiley Sad

 

I upgraded from ADSL to NBN - does my username change in this process - might explain why I cannot configure new modem

 

 

Thanks

1 REPLY
Moderator

Hi @liebs,

 

Welcome to the Community!

 

We have managed to locate an account using your community details and we can see that you have been in touch with our Technical Team.

 

The information, which is required to configure your own modem has been provided and the connection appears to be working now.

 

Should you require any assistance, feel free to drop us a message. Cheers!