Ultrafast - Download speed dropped

[mrhubo]

I'm currently on Nbn Ultrafast plan which is supposed to be 200mbps download speed. Lately I've found that it's limited to only 90mbps. I can see other threads that people having similar issue. Could someone please assist me with this?

[Angeli]

Hi @mrhubo, 

Welcome to TPG Community! 

I'll have your speed checked with our tech team. Kindly send a private message with your TPG customer or username. 

How do I private message (PM) in the community
 

Regards,

Angeli

[Braddles97]

Hey I'm very much the same boat. Capped at 100mb meant to be double that and then some. Ill send you a PM thanks

[mrhubo · Accepted solution]

I've got a technician came in and sorted it out. He reset the NBN box and did some tweak with the router config. Maybe give your NBN box a reset.

[Shane]

We are glad to know that the issue has been fixed by the field technician, expect our Engineers to contact you for service confirmation. Should you require assistance please update this thread.