TPG Community

Ask, answer and talk about our products

Updating Credit Card or Direct Debit payment details securely online

Highlighted
Community Manager

Updating Credit Card or Direct Debit payment details securely online

 

TPG offers two payment methods: Credit Card and Direct Debit (bank account). From time to time, you may need to update your payment details, for example if you have a new credit card or if you change your bank account.

 

Updating Your Credit Card

 

Watch this video for help updating your Credit Card or Direct Debit details or to re-try a failed payment on the same payment details.

 

 

Or keep reading for detailed instructions.

 

1. Visit https://www.tpg.com.au/updatecc.

  • You will need to log in with the TPG Customer ID or Username and password of the TPG account for which you wish to update payment details.
  • If you've forgotten your password, visit http://tpg.com.au/password to securely reset your password.

 

2. Scroll down to the PAYMENT DETAILS section then click the button to the left of Update/Enter Credit Card Details.

 

image.png

 

3. Enter your credit card details then click Update Details Now. The update is effective immediately and will be used for your next payment. We will also re-charge any payment attempt which failed prior to your credit card update.

 

Updating Your Direct Debit / Bank Account

 

1. Log into My Account at http://www.tpg.com.au/account

  • You will need to log in with the TPG Customer ID or Username and password of the TPG account for which you wish to update payment details.
  • If you've forgotten your password, visit http://tpg.com.au/password to securely reset your password.

 

2. Click Update Contact & Payment Details

 

pic4.PNG

 

3. Click Update/Enter Direct Debit Details

 

pic5.PNG

 

4. Fill in your bank account details, and then click Update Details Now.

  • The update will be effective immediately if your bank account name is an exact match for the same as the TPG account name.
  • If the bank account name is not an exact match to your TPG account name, our Finance team will contact you within 24 hours to confirm direct debit authorisation.

 

 

image.png

 

 

Are you changing Payment Method (from Credit Card to Direct Debit, or from Direct Debit to Credit Card)?

 

You can still add the account details of your your new payment method.

However, please contact Customer Service on 1300 993 011 so we can change your method of payment.

 

Would you like to pay using a different Credit Card for a limited period of time?

 

Sometimes you may want to use a different Credit Card for your TPG payments and then switch back to another Credit Card. Only 1 Credit Card can be stored on your TPG account at any time.

 

If you wish to make payment on a different card for a limited period of time:

  1. Follow the steps above to update your Credit Card to the card you wish to pay with
  2. When you no longer wish to pay using that Credit Card, follow the steps above to update your Credit Card again