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Updating your payment details online

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Community Manager

This article will step you through updating your payment details online. Whether your automatic payment payment comes out of a credit card or bank account the below steps will guide you on doing this.

 

Updating Your Payment Details

Credit Card

To update your direct debit details, please follow the simple steps below:

1. Log into Your Account at www.tpg.com.au/account

2. Click Update Contact & Payment Detailspic1.PNG

 

 

3. Select Update/Enter Credit Card Details

 

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4. Update your credit card details, and then click Update Details Now.

 

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This account update is immediate and will be applied on the next owing amount.

 

 Direct Debit/Bank Account

To update your direct debit details, please follow the simple steps below:

1. Log into Your Account at www.tpg.com.au/account

2. Click Update Contact & Payment Details

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3. Select Update/Enter Direct Debit Details

 

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4. Fill in your bank account details, and then click Update Details Now.

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This account update is immediate and will be applied on the next owing amount.

 

 

3 REPLIES
Level 1

Hi

 

I have been trying to change my payment details as I am changing my bank.

 

I changed the direct debit details twice but last 2 months i was charged to my old bank account.

 

Can I please reqeust for assistance with this?

 

Thanks

Rashed

Moderator

Hi @rashedalam,

 

Welcome to TPG Community!

 

We'd like to arrange a call from our Accounts team to help us with the process of updating your payment details.

 

Please shoot me a private message with your preferred time and best number to be contacted.

 

Don't know how to send a PM? Click here.

 

Kind regards,

BasilDV

Moderator

Hi @rashedalam, thanks for your PM. We have already arranged an Account Specialist to contact you between 9am and 4pm NSW Time.

 

Let us know if we can be of further assistance. Thank you.