Very poor ADSL2+ speed

[jmeikle89]

Hi there,

My ADSL2+ speed is only 1.3/0.8 Mbit. Hard reset of modem has not fixed the problem.

Having not done a previous speedtest I do not know what speeds I was getting when I was first set up with TPG, I just know that I was a lot faster than this.

Attached link showing one speedtest I've run:
http://tpg.speedtestcustom.com/result/b2da6030-78c0-11e8-92cf-3b03476a39ea

Can I please have this issue resolved?

[Erika]

Hi @jmeikle89,

Welcome to TPG Community!

I've searched for your account using your Community details and was able to find a match.

I've completed a line test which has detected a high download traffic which would cause the slow speed connection.

If you have multiple devices, you can try to leave one device connected to the internet one at a time until you figure out which device is causing the download traffic.

Also please check if you have any application running / downloading in the background.

Let us know should you need further assistance.