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Wifi but no internet

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Mary12
Level 2
Hi,

I am using TPG on a Belong 4353 modem. It was working fine for the past week until yesterday. Only the power and wifi lights are on the modem. So the networks appear but they ask me to sign in. After I sign in, it says there is no internet connection. I have reset the modem multiple times and there are no planned outages in my area for TPG or NBN.
1 ACCEPTED SOLUTION

Accepted Solutions
Mary12
Level 2

The issue has now resolved. 

 

View solution in original post

3 REPLIES 3
Ahra_G
Moderator

Hi @Mary12

 

If there are no known outages in your area, you can proceed with the troubleshooting steps indicated on this link: 

 

If the issue persists, let us have your Customer ID or username via private message so we can check your service. 

 

Thanks! 

Ahra_G

Mary12
Level 2

The issue has now resolved. 

 

BasilDV
Moderator

Glad that this has been resolved @Mary12.

 

Have a good day.

 

BasilDV