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Hi @lucacutini,
Are you open to speaking with our tech specialist regarding this matter? If you are available to conduct a troubleshooting by phone, please send us a private message with your preferred callback number and time today.
How do I private message (PM) in the community
Thanks,
Angeli
Hi lucacutini.
We understand that our Technical Team has reached you and discussed details of modem/router replacement.
Should you require more assistance, please let us know.
Cheers!