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can not find any account forthe incoming call <----getting this in system log ALOT

Level 2

Hi just wondering if anyone knows what  "can not find any account forthe incoming call" means, we had it alot leading up to my previous outage, and have noticed it quite alot on the log again. Just wanting to get some info on it. Thanks for any help provided


Hi @kryneo,


Where do you get this error message? TPG do not record incoming calls to the service but the outgoing calls is recorded and can be found on 'My account'


You may visit this article for reference: TPG My Account - Checking your calls and usage online.


Note: You may record the incoming calls by using a Digital Handset.


Let us know should you require further assistance.



Level 1a
I couldn't log in into my tpg account

Hi @02021975A,


We're sad to know that you're having issue accessing the account. Please post a screen shot of the error message you get when you try to log-in the account.


Also, PM me your account details (Username/Customer ID together with the address on file).


In case you need a reference: How do I private message (PM) in the community