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complicated browsing issue on FTTP NBN

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Moderator

Hi @Wyzak,

 

Thanks for additional details.

 

Our Engineering Team would like to get your best contact number and preferred time for a call for the Fault Update.

 

Kindly PM me your best contact number and preferred time tomorrow.

 

Regards,

Moderator

Hi @Wyzak,

 

I've seen that you have been in touch with one of our Engineers earlier today and provided the case progress.

 

Let me know should you require further assistance.

 

Regards,

Level 3

Hi Shane,

 

That's right yes. It's looking promising so far, but I'd like to test it for a few more days before confirming it has been fixed.

Highlighted
Moderator

Not a problem, @Wyzak.

 

Feel free to drop us a message should you need any assistance. Thank you.

Level 3

Hi there,

 

This issue can now be closed. Changing over to UNID3 has resolved the issue - this indicates that both UNID1 and UNID2 on my NBN NTU is defective.

 

Thank you for resolving this issue so vigorously!

Moderator

Hi @Wyzak,

 

Great news! we’re glad to hear the issue is now resolved. 

 

Should you need further assistance, please let us know. 

 

Cheers! 

Staff

Great news indeed! Smiley Very Happy


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