complicated browsing issue on FTTP NBN

[Shane]

Hi @Wyzak,

Thanks for additional details.

Our Engineering Team would like to get your best contact number and preferred time for a call for the Fault Update.

Kindly PM me your best contact number and preferred time tomorrow.

Regards,

[Shane]

Hi @Wyzak,

I've seen that you have been in touch with one of our Engineers earlier today and provided the case progress.

Let me know should you require further assistance.

Regards,

[Wyzak]

Hi Shane,

That's right yes. It's looking promising so far, but I'd like to test it for a few more days before confirming it has been fixed.

[Riezl]

Not a problem, @Wyzak.

Feel free to drop us a message should you need any assistance. Thank you.

[Wyzak · Accepted solution]

Hi there,

This issue can now be closed. Changing over to UNID3 has resolved the issue - this indicates that both UNID1 and UNID2 on my NBN NTU is defective.

Thank you for resolving this issue so vigorously!

[Erika]

Hi @Wyzak,

Great news! we’re glad to hear the issue is now resolved. 

Should you need further assistance, please let us know. 

Cheers! 

[JongR]

Great news indeed!