Welcome to the Community!
Thanks for reaching out to us. I was able to locate your account using your Community details and ran remote test.
It appears that your modem is connected now and you should be able to access the internet.
Should you require further assistance, you may reach out to us again or you may check out our self help options at http://tpg.com.au/support
Thanks for raising this with us.
We've run some remote test and was not able to identify if the fault is within the NBN network or the modem. We've escalated the case with our Engineering team for further investigation and they'll be in touch via SMS or phone call within 24 to 48 hours.
Should you require further assistance, please let us know.
Welcome to TPG Community!
We're sorry to hear that you are experiencing issues with your NBN service.
We were able to locate your account using your community details and have run some tests.
We've detected a possible fault within the NBN network, however, we can't verify if it's with the internal or external line.
The case is now with our Engineering team for further investigation and they'll be in touch with you via SMS or phone call within 24 to 48 hours as soon as an update becomes available.
In the meantime, if you have any further enquiries or require general information on the matter, contact us here and we'll be sure to get this coordinated for you.