unstable adsl speed

[michael]

I am experiencing very unstable internet speed for almost two weeks. I've contacted  TPG twice, they sorted the problem out but it happen again.

While I was experiencing with slow internet speed, I pinged to 8.8.8.8 and tested with speedtest.net too, the ping time is very high and download speed is under 5mbps. 

I checked my phone line and there is no noise. I power cycled the modem, sometimes it help sometime it doesn't.

Is there any solution?

[Shane]

Hi @michael,

Welcome to the community !

We'd like to check what's going on with your conneciton. Kindly PM me your account details (username/customer ID or contact number associated with the account)

Cheers!