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Can't call out on home phone after switch to NBN

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Moderator

Hi @panther247

 

For better explanation, we'd like to arrange a call from our Accounts team tomorrow.

Please send me a PM with your preferred time and best number to be contacted.

 

How do I private message (PM) in the community

BasilDV

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Level 1b

Hi BasilDV,

After further investigation that you could have done, it was discovered  that out of my initial $20 prepayment in 2013, I have made 27 calls to 13 and 1300 numbers since I was forced onto NBN. These were previously included in my add ons. That is a total of $8.10, leaving me in credit to the tune of $11.90, hardly "unfinancial", wouldn't you say? I have been paying recurring charges a month in advance for 7 years and should not be treated like this.

Regards,

Ken

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Level 1b

BasilDV,

I would welcome someone trying to explain this to me. I am available any time after 12pm, but you may have trouble getting through because, HELLO, my home phone is not working. Tryt calling on 95934031 if you like.

Ken

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Moderator

Hi @panther247

 

Only outgoing calls are not working if the phone status is unfinancial.

We'll advise our Team to contact you tomorrow between 12PM - 2PM using the mobile and phone number on file.

 

Stay safe.

BasilDV