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Home phone issues

Level 1a
This issues happen twice! And still waiting another 24hrs a gain and a gain. This is not right for the business. You guy should have responsible to it. I pay your bill and never late but I got back the very poor service. I am very disappointed. DONT JUST GET MONEY FROM US. Please do something
2 REPLIES 2
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Moderator

Hi @lida ,

 

We apologise for the delay and understand you feel that your connection issue is taking far too long to resolve. The home phone issue with your incoming call has been escalated to Telstra and currently waiting for an update. We'll chase this with our team, further updates will be provided once available.

 

Regards,

Moderator

Hi @lida ,

Our Engineering Team tried to contact you to provide details in regards with your home phone service. Telstra advised us that the routing issue has been fixed. Let us know if the issue persist, if so you may may contact our Engineers directly 1300375911.

Let us know should you require further assistance.

 

Regards,