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Home phone line has no dial tone but ADSL2+ working.

Level 1a

Hi all, I have ADSL2+ with phone line but for the past week there is no dial tone on the phone but internet all works fine. Have tried troubleshooting by disconnecting all devices and reconnecting them one-by-one, unplugging and replugging all devices, etc and still no luck.

2 REPLIES
Moderator

Hi @DTZS,

 

Welcome to the community!

 

Have you tried to use a different handset? I tried to use your community details to pull up the account, however It shows 2 different accounts.

I would love to help and see what causes no dial tone on your home phone. I'd like to get your account details (Username/Customer ID and the address on the account).

 

In case you need a reference: How do I private message (PM) in the community

 

Cheers!

Highlighted
Moderator

Hi @DTZS,

Thanks for sending me your details. I ran initial tests on your service it shows a line fault causing the home phone not to work; I raised this to our Engineering Team for further test and investigation. Assessment will take 24-48hrs and updates will be provided via SMS or Phone call by one of our Engineers. Let me know should you require further assistance.

 

Cheers!