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My phone line and internet package were in my late husbands name. I phone just after his death to change details on my account. Without warning or notice, my account was cancelled. I call customer service and they immediately created a new account....of course.....when they are taking your money. They advised the approx turn around time 24 hours as I already had a phone line and equipment. I remain with no phone line which is imperative for medical purposes. I have called time after time and nobody can answer my questions or tell me where my phone line is. I have asked to be specifically put through to customer complaints and there is no department for this, I am constantly on hold on a mobile number for hours. I have asked to be disconnected (thinking that I can go to another service provider) and there is no disconnection number.
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@Aretheyserious wrote:
My phone line and internet package were in my late husbands name. I phone just after his death to change details on my account. Without warning or notice, my account was cancelled. I call customer service and they immediately created a new account....of course.....when they are taking your money. They advised the approx turn around time 24 hours as I already had a phone line and equipment. I remain with no phone line which is imperative for medical purposes. I have called time after time and nobody can answer my questions or tell me where my phone line is. I have asked to be specifically put through to customer complaints and there is no department for this, I am constantly on hold on a mobile number for hours. I have asked to be disconnected (thinking that I can go to another service provider) and there is no disconnection number.