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NBN - Phone - Call can not be connected

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Level 2

Hi Support

 

Recently when people have been trrying to contact us on our home hone, they weill get a message you call can not be connected. They have to ring a few times for it go through.. Is this a known issues also is then a firmware update I may need for my modem

 

Annette

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Level 2

Hi Basil

Just tried and that has worked, Our firmware version is - 0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n

 

Thanks

Annette

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3 REPLIES 3
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Moderator

Hi @crazy_net 

 

Thanks for raising this with us.

 

We've tested the NBN line and was not able to detect any fault within the network. It also shows that the phone is active. I've refreshed your connection remotely. Are you able to make a test call?

 

What is the current firmware of your modem? We'd like to check if it currently has the latest one.

 

Regards,

BasilDV

Highlighted
Level 2

Hi Basil

Just tried and that has worked, Our firmware version is - 0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n

 

Thanks

Annette

View solution in original post

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Moderator

Thank you for the update @crazy_net.

 

The firmware of your modem is currently the latest one.

 

Should you require further assistance, please let us know.

 

Regards,

BasilDV