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NBN cutover on 20 March but portage of (02) 95022404 not receiving calls

Level 1b

NBN cutover on 20 March 2020 but portage of (02)95022404 still not receiving calls.We ate over 80 years of age and are now desperate due self isolation. Please help. Thanks.

Level 4

Porting of home phone number is delayed due to Telstra.

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