Hi @Kykong624 ,
Thanks for raising this to us. We'd love to help and get to the bottom of this, to better understand the situation. Shoot me a private message with your account details (Username/Customer ID together with the address on file).
NBN outage since 10.30pm last night & still no internet connection or phone line. What is happening?
Thanks for raising this to us, we'd love to help arrange one of our Technicians to contact you for real-time test and investigation. Please shoot me a private message with your best contact number and preferred time tomorrow.
I have reset my modem, and had to add tpg login creditals (as in tpg username email) to get the internet to work.
My phone line still not working
Telephone Status: Telephone service unavailable. Please check your account settings or register a new number.Device Name Number for Incoming Calls Internal Number Number for Outgoing Calls
Only logs regarding VOIP as follows:
1 2021-04-30 21:12:05 VOIP Notice enable SIP stack due to intf(18.104.22.168) is up.
2 2021-04-30 21:12:05 VOIP Notice disable SIP stack due to intf IP is 0.0.0.0
Cheers for all help...
Hi @itspeterb2u, we can see that your concern has been escalated to our Engineering Team. If there's a need for us to send a technician to fix the issue, you will be advised through SMS or phone call. Kindly await further updates within 24 hours.