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Unable to connect phone

Level 2



My service was moved to my new house at the beginning of Feb which I was told would move both my internet connection and my landline number. I am now requiring to set up a phone line to be able to work from home and once plugged in found the phone didn't work. Upon checking my click test account I found that the service address for my home phone is still my old address kohi click test. A service that SHOULD have been moved a month ago. I have DM'd on both Facebook and Twitter and no response over 8 hours later and spent 2 hours on hold to not get through to anyone. This is a service I had expected to be moved and active a month ago and was never completed and now because of the incompetence of your moving from home team I know have to click speed test wait longer to be able to work from home and potentially lose income because of this. This issue should be expedited so that I get my phone connection active within 24hours and compensation should be issued for your screw up of moving my full service.

Hi there             

 Welcome to the community,


Could you please send me a PM (private message) with your CID (customer identication number) or your mobile phone number so can look at this service for you 



kind regards