Welcome to TPG Community!
We've edited your post which contains your TPG username. Please avoid the posting of personal details on the public page e.g. customer ID, telephone numbers and similar pieces of information as they may compromise your account security.
The firmware of your modem is currently the latest one.
Should you require further assistance, please let us know.
Can you please update our router's firmware, currently sporting:
Firmware Version:0.1.0 0.9.1 v5006.0 Build 180828 Rel.56416n Hardware Version:Archer VR1600v v1 00000000
Username can be found in my private notes setting for this community forum account.
Any issues please contact us otherwise advise when done.