@67duff . With FTTP, VLAN ID is not used.
WAN Internet connection screen. Edit Index 0, Disable 802.1Q.
• Enable: Select Yes to enable VLAN and set the VLAN ID provided by your IPTV service provider.
Can you check the config on old router for VLAN ID.
Hi @dmatrone ,
Could you flick me a message with your details to better understand the situation and see what modem settings we need for the internet to work?
I just purchased the same modem today and am having the same issue, WAN light is red on the modem, when replacing with a working modem. Connected to the NBN box.
I tried disabling dual WAN and set it to WAN primary.
802.1q is disabled and I set 802.1P to 1, and set VLAN ID to 2, and set WAN connection type to PPOE as per your picture.
Can you please send me a pic of your settings screen, so I can check if the rest match.
Also is there anything else I need to do? Thanks been trying to get it working all day!
Appreciate your help