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FTTN drop out after phone rings

Level 1

I am a FTTN user and for nearly a year or so since, I've been frustrated that every now and then the phone rings and when I answer it, the internet and phone drops out! Recently its started doing this on a more daily basis. Can anyone help as I have set up the modem to what the guide instructs.


Hi @KC71,


Welcome to the community!


I got your account pulled up using your community details.


I ran initial tests on your connection and your service is currently connected for 19h 24m. I'd like to know if you still experience the same issue. Else I'll have one of our technicians to call you for further assistance.


I will wait for your response.