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Frequent Disconnections FTTN

bluesbeatradio
Level 2

this is all I have on the ppp messages from log

Riezl
Moderator

Hi @bluesbeatradio , we'd like to arrange one of our technical specialists to contact you for further assistance. Please send us a private message with your best contact number and most convenient time to receive a call tomorrow.

 

To send a PM, please refer to this link: How do I private message (PM) in the community

bluesbeatradio
Level 2

Yeah well after I spoke to one of your "technical specialists" who's english was hard to decipher, I had a week of no drop outs.

But it's back again as you can see from this SamKnows screenshot. So if it can go away for a week why can't it go away for good?

 

BasilDV
Moderator

Hi @bluesbeatradio

 

We checked the account and it shows that the service is working within specification and shows to be stable.

Did you notice any changes with the light status of the modem/router when the connection drops out?

 

BasilDV

bluesbeatradio
Level 2

No, I didn't notice

Riezl
Moderator

Hi @bluesbeatradio , may we know if you are still having issues with the service?

bluesbeatradio
Level 2

Hi, Attached is the Sam Knows disconnections log for the last week, so yes ,still getting short disconnections.

Ahra_G
Moderator

Hi @bluesbeatradio, your connection to our line and server seems good as it indicates a session for almost a week now.

 

I'd recommend to monitor it in the meantime and watch out for actual drop outs that will occur. 

 

-Ahra_G